Thank you for shopping at Urban Basics.

If you are not entirely satisfied with your purchase, we’re here to help.

Credit/Debit Cards

Credit/Debit cards may be subject to additional charges to cover applicable bank fees.

Note Regarding Debit Cards

If you have used a bank debit card to place your order you may see what appears to be a second charge on your account. However, you were not billed twice. The first item is, in effect, your bank’s authorization for the purchase. If there is a second item, it is the actual charge that was made to your account when the order was processed. The first entry will be removed from your account by your bank in accordance with its own policies.

 

Shipping – Effective April 10, 2019

All Shipments originate at our location in Battle Ground, Washington 98604.

When shipping within the contiguous U.S., your order will arrive within these delivery estimates based on your location and selected shipping speed.

Destination Country

Standard Shipping (business days)

Two-Day Shipping (business days)

One-Day Shipping (business days)

Contiguous U.S.

               4 to 5

            Within 2

           Within 1

Note: Two-Day shipments to destinations that don’t have weekend delivery are based on two business day transit times, not including Saturday or Sunday.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout

  2. Select or add your shipping address

  3. Select a shipping speed and select Continue

  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary.

Urban Basics reserves the right to choose all carriers. The customer is presented with UPS and or USPS options on the screen and may select the speed of shipment for their purchased items. An email with your tracking number will follow allowing the customer to track their shipment from Urban Basics to their home or office.

 

 

Consigned Items Orders

Consigned Items Orders are non-cancelable, non-returnable, non-refundable. These products are within the “BARN” section on the web site. Items within this area are consigned by individuals for sale from their own booth within the store proper.

 

Returns/Credits

For all product returns please contact Customer Service to receive a Return Authorization(RA) number.

  • All credit requests must include original Sales Order Number.

  • All returns must arrive at Urban Basics in re-saleable condition in order to qualify for credit. Credit will be disallowed for items not returned in re-saleable condition. (Examples: Products that have been used, damaged, or have been removed from their original manufacturing packaging.) Repackaging charges may also apply.

  • RA Number – Must be prominently displayed on the outside of the returned package.

  • For Multiple RAs – The items associated to each individual RA, must be packaged separately, with the correct RA number written on each package. Packaging can be bags or boxes, as long as the items for each RA are separated and labeled.

 

Before Accepting Deliveries

Please carefully inspect all freight deliveries for quantity and damage before signing. Any exceptions must be noted before signing for the shipment “free and clear”. Requests for credit on product shortages or damages must be made within 10 days of the original shipment.

Urban Basics assumes no responsibility for product damage caused by the freight carrier. Upon receipt of goods with obvious or concealed damage, the customer should contact the carrier and request immediate inspection or note damages clearly on the delivery document Urban Basics, to the best of its ability, will assist the customer by providing paperwork needed to complete a freight claim.

Sale items or Items designated in the Barn for sale.

Unfortunately, sale items or consigned items in the barn area cannot be refunded. Only regular price items that are in the “Store” can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By phone number: 360-666-5331

By email: kari@myurbanbasics.com